arenalive ph Privacy Policy — How We Handle Your Personal Data

When you register an account on arenalive ph, we collect personal information including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the verification process, we may also request a copy of a valid government-issued ID to confirm your identity and ensure you meet the minimum age requirement of 18 years old. Financial information such as your GCash or Maya account details and transaction history is collected when you make deposits or request withdrawals on the platform. We also automatically collect technical data including your IP address, device type, browser version, and session activity logs each time you access the platform. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for Filipino players. All information collected is stored securely and accessed only by authorised personnel with a legitimate operational need. We do not collect sensitive personal information beyond what is strictly necessary to operate the platform and comply with applicable regulations in the Philippines.

The personal information you provide is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our responsible gaming and compliance obligations. We use your contact details to send you important account notifications such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy. Technical and behavioural data collected during your sessions is used to monitor platform performance, identify and prevent fraud, and ensure that the gaming environment remains fair and secure for all players. arenalive ph does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share limited data with trusted third-party service providers — such as payment processors and identity verification partners — solely to the extent necessary to deliver the services you have requested. Any third-party partners we work with are contractually required to handle your data in accordance with applicable data protection standards. If you have opted in to receive promotional communications, we may use your email or mobile number to send you relevant platform updates, which you can opt out of at any time by contacting us through the details provided on this platform.

As a player based in the Philippines, you have the right to request access to the personal information we hold about you at any time, and to ask us to correct any inaccurate or outdated details in your account record. You may also request the deletion of your personal data, subject to our legal and regulatory obligations to retain certain records for a minimum period as required under applicable Philippine law. If you believe that your data has been processed in a manner that is inconsistent with this Privacy Policy, you have the right to raise a concern with us directly through the contact information provided on the platform. We will acknowledge and respond to all data-related requests within a reasonable timeframe, and we will not charge a fee for standard access or correction requests. You may also withdraw your consent to receive optional communications such as promotional messages at any time without affecting your ability to use the core features of the platform. Please note that withdrawing consent for certain data processing activities may limit our ability to provide some services, and we will inform you of any such impact before processing your request. For any privacy-related queries, we encourage you to visit our FAQ page first, as many common questions are answered there in plain Philippine English.

arenalive ph uses cookies and similar tracking technologies to maintain your login session, remember your platform preferences, and ensure that the site functions correctly across different devices and browsers. Session cookies are temporary and are deleted automatically when you close your browser, while persistent cookies remain on your device for a set period to help us recognise you on return visits and provide a smoother experience. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertising networks. You can manage or disable cookies through your browser settings at any time, though doing so may affect the functionality of certain features on the platform such as staying logged in between sessions. Analytics data collected through cookies is used in aggregate form to understand how players navigate the platform and to identify areas for improvement — this data does not identify you personally. By continuing to use the arenalive ph platform after being informed of our cookie practices, you consent to the use of cookies as described in this section. If you have questions about specific cookies used on the platform, please refer to our FAQ page for further guidance.